Effective Date: October 7, 2024

At Utsab Rose Palace, we strive to provide a welcoming and comfortable environment for all our guests. Please read our Guest Policy carefully to ensure a pleasant stay.

1. Check-In and Check-Out

• Check-In Time: 2:00 PM
• Check-Out Time: 12:00 PM Early check-in or late check-out may be available upon request, subject to availability and additional charges.

2. Reservations

• All reservations must be made in advance and confirmed with a valid payment method.
• A valid ID must be presented upon check-in.

3. Guest Conduct

• We expect all guests to behave respectfully towards our staff and other guests.
• Loud noises, disruptive behavior, or any form of harassment will not be tolerated.

4. Smoking Policy

• Utsab Rose Palace is a smoke-free establishment. Smoking is strictly prohibited in all indoor areas.
• Designated smoking areas are provided outside. Guests who violate this policy may incur cleaning fees.

5. Pets

• Pets are not allowed on the property unless explicitly stated in specific accommodations.
• Service animals are permitted in accordance with applicable laws.

6. Damage and Liability

• Guests are responsible for any damage to hotel property caused by their actions.
• Any damage or loss should be reported to the management immediately.

7. Personal Belongings

• Utsab Rose Palace is not responsible for lost or stolen personal items. Guests are encouraged to use the in-room safe for valuables.

8. Pool and Recreational Facilities

• Guests must adhere to safety rules while using the pool and other recreational facilities.
• Children must be supervised by an adult at all times.

9. Cancellation Policy

• Cancellation policies vary based on the type of booking. Please refer to your booking confirmation for specific details.
• Cancellation requests must be submitted in writing.

10. Compliance with Laws

All guests must comply with local laws and regulations during their stay at Utsab Rose Palace.

11. Contact Us

If you have any questions or concerns regarding our Guest Policy, please contact us at:

Corporate Office:
House – 403 (2nd Floor), Road – 29,
Mohakhali DOHS, Dhaka – 1206.

Resort Address:
Shampur (Golap Gram)
Birulia, Savar, Dhaka.

Phone: +8801716432392

Thank you for choosing Utsab Rose Palace. We look forward to making your stay enjoyable!